The Arunachal Age

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Forum disposes off consumer case

TAWANG, JUL 3:

The District Consumer Forum Tawang today disposed off a consumer case involving delayed service to customer by a bank.

The applicant a shopkeeper of Tawang Nehru Market, Jogendra Pareek had deposited an ICICI bank cheque amounting Rs 55,985 in his SBI bank account at Tawang branch, but the same amount didn t got credited into his account, ultimately causing expiry of the validity of cheque.

He approached the banks for help but didn t get any positive response and finally he approached the District Consumer Dispute Redressal Forum, Tawang, for justice against deficiencies in service of the bank.

The Forum quickly took note of the complaint and admitted the case. It was found that the cheque was forwarded by SBI Tawang for local clearance to ICICI Tawang branch. ICICI Tawang branch due to some technical reasons forwarded the cheque to Tezpur branch for further action but it got misplaced causing mental agony to the customer.

The Forum noted that the bank didn t carry on their duty properly and denied its customer of proper service. They never requested the customer for re-issue of cheque but made him go from desk to bench. The Forum in its interim order directed the ICICI Tawang branch to take all necessary steps to clear the cheque amount, which was fully complied with and finally the complainant received a compensation of Rs 15000 only for mental agony and financial loss along with his amount deposited.

The District Consumer Protection officer Tawang Kesang Tashi informed that the case would have been disposed off much earlier but due to the ongoing pandemic situation and lockdowns it got stretched. He further added that consumers should be aware and know their rights and bring it to the notice of Consumer Dispute Redressal Forums if there is any deficiency in services. DIPRO

 

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